Frequently Asked Questions

Subject to the conditions and limitations set forth on www.refillmynjoy.com, NJOY’s NPRO device is guaranteed against defects in workmanship and materials, if purchased from an authorized NJOY dealer, for a period of 12 months from the date of purchase. If the device fails to operate satisfactorily, return to:Apollo Distributions, Inc. 7021 E. Earll Dr. Suite 214, Scottsdale, AZ, 85251.

Remember to pack the unit securely and obtain appropriate shipping insurance. Include a full description of the defect or particulars of the claim, along with your return address, telephone number, and legible proof of purchase. The place of purchase, manufacturer or importer is not responsible for damage or loss incurred as a result of postal handling or damage caused during transit. Whenever possible send only the component in question, not the NPRO Starter Kit as a whole.

When using NJOY, the act of inhaling (smoking) triggers a vaporizing process that releases simulated smoke which is actually a vapor mist that evaporates into the air within a few seconds.

What are the leading reasons people use NJOY?

Most people who smoke, smoke because they enjoy the tactile, emotional and physical sensations. The leading reasons people use NJOY include:

• No first or second hand smoke
• Virtually odorless
• No tar
• Contains no tobacco
• No more embarassment or guilt
• Non-flammable, produces no smoke
• Easy to use, convenient
• “Tobacco-like” taste and flavors
• Lower cost than traditional smoking
• Won't stain teeth or damage skin.

The primary cartridge ingredient is propylene glycol, and the secondary ingredients are water, nicotine and a flavor to replicate the taste of traditional smoking. NJOY cartridges contain none of the tar or additives found in most tobacco-based products.

• Propylene Glycol - The Food and Drug Administration (FDA) has determined propylene glycol to be "generally recognized as safe" for use in food, cosmetics, and medicines. It is used in food coloring, and flavoring, as an additive to keep food, medicines and cosmetics moist, and in machines that simulate smoke, although usage in simulating smoking devices is not currently included in the list of uses generally recognized as safe by the FDA. In NJOY, propylene glycol functions to provide the vapor mist that looks like smoke and to suspend flavor
• Water – The water used in NJOY cartridges is filtered via a reverse-osmoses process
• Nicotine – is an alkaloid found in certain plants, predominately tobacco, and in lower quantities, tomatoes, potatoes, eggplants, cauliflower, bell-peppers and some teas.
• Ethanol – is 200% proof alcohol (same as used in making alcoholic beverages, and is used to extract nicotine from the tobacco leaf.
• Glycerol (glycerin) – Glycerol is a chemical compound also commonly called glycerin or glycerine. It is a colorless, odorless, viscous liquid that is widely used in pharmaceutical formulations. For human consumption, glycerol is classified by the FDA among the sugar alcohols as a caloric macronutrient.
• Acetylpyrazine – Used in the creation and/or manufacturing of cocoa, coffee, roasted peanuts, tea, beer, breakfast cereals, ice cream, candy, and other food products and nicotine cartridges and has been deemed safe for use by people.
• Guaiacol – is an ingredient use to give the smoky taste.
• Mysomine– is found in nut products, as well as tobacco
• Cotinine– is metabolite of nicotine. Some studies have suggested that cotinine (as well as nicotine) improves memory and prevents neuron death
• Vanillin– is used in the food industry as a flavoring agent in foods, beverages and pharmaceuticals.

The Food and Drug Administration (FDA) has determined propylene glycol to be "generally recognized as safe" for use in food, cosmetics, and medicines. It is used in food coloring, and flavoring, as an additive to keep food, medicines and cosmetics moist, and in machines that simulate smoke, although usage in simulating smoking devices is not currently included in the list of uses generally recognized as safe by the FDA. In NJOY, propylene glycol functions to provide the vapor mist that looks like smoke and to suspend flavor.

NJOY products are very easy-to-use and convenient. Each NJOY product is rigid, doesn't easily crush and can be stored in a purse, pocket, drawer and any other handy location. NJOY offers three exciting products for your pleasure, and here's how to use each:

NPRO is similar in size and color to a traditional cigarette. When you are ready to use the NPRO, screw a fully-charged battery onto the vaporizer. Then at the opposite end of the product, insert (by sliding) your choice of NPRO cartridge. Now, you are ready to draw on the NPRO.

NCIG is a longer, more stylish device akin to those used in Hollywood in the mid-1900s. When you are ready to use the NCIG, screw a fully-charged battery to the vaporizer. Then at the opposite end of the product, insert (firmly) your choice of NCIG cartridge. Now, you are ready to draw on the NCIG.

NGAR is a classic cigar model. When you are ready to use the NGAR, simply unscrew the indicator light tip at one end of the product, insert an fully-charged NGAR battery, and screw the tip back on. Then, at the opposite end of the electronic cigarette, screw on your choice of NGAR cartridges. Now, you are ready to draw on the NCAG.

The NPRO is similar in size to a traditional cigarette and comes in white, black, silver and burgundy colors. It weighs only 0.5 oz., measures 4 inches in length and is rechargeable.

The NCIG is a longer, stylish cigarette akin to those used in Hollywood in the mid-1900s and comes in black, white and burgundy colors. It weighs only 0.8 oz., measures 6 inches in length and is rechargeable.

The NGAR is a classic cigar model that comes in a beautiful wood grain design. It weighs only 1.2 oz., measures 5.75 inches in length, and is rechargeable.

If you experience little or no vapor when using, ensure that your battery is fully charged and properly attached to the NJOY product, and that the cartridge is firmly inserted in the end of the product. When the vapor volume is reduced below a satisfactory level, replace with a new NJOY cartridge.

Store cartridges in a cool and dry place. Shelf life is 24 months from purchase date. You should never place other liquids in an NJOY cartridge and doing so will void the product warranty.

The NJOY battery will last 1 - 3 days before re-charging, depending upon the intensity of usage. Longevity is impacted by the intensity of the puffs and will vary by individual. The indicator light tip will blink 30 times for about 9 seconds when the battery is getting low on power. We encourage you to carry an extra battery during anticipated times of high usage.

Charge a new battery initially for about 3 hours. Subsequent recharges should take about 2 hours. A battery can be recharged in excess of 300 times. NJOY also offers an auto cigarette lighter charger for your convenience which can be purchased at www.refillmynjoy.com

NJOY uses a 3.6V special lithium battery and charger, which cannot be replaced by other lithium batteries or chargers. The input supply voltage of the charger is AC100-240V, 50/60Hz, or DC 12-24V. When traveling, ensure that the local electrial supply is in accordance with these specifications.

Most users of NJOY will tell you the flavor or taste of our products closely replicate cigarettes and cigars. NJOY cartridges are available in popular smoking flavors like regular "tobacco" and menthol flavors, as well as speciality flavors.

The odor from NJOY is barely noticeable and does not linger, unlike traditional smoking products that create lasting, difficult-to-neutralize smells in rooms, cars and clothing. NJOY provides a way to smoke in places, depending on your location where its use may not be prohibited by statutes or ordinances that otherwise prohibit smoking.

NJOY emits what appears to be smoke but is actually a virtually odorless mist that evaporates into the air within seconds, similar to the functioning of a humidifier. NJOY leaves no visual residue in the air or lingering smell in clothes, a home or car, or other places, whereas tobacco smoking can leave an unsightly, acrid cloud known to irritate eyes and bother people's senses.

Since NJOY is non-flammable, contains no tobacco and emits no second hand smoke, depending on your location, its use may not be prohibited by statutes or ordinances that otherwise prohibit smoking.

Still, do not be surprised when people ask about you smoking NJOY. After all, to the casual observer, using NJOY creates the appearance of tobacco smoking. Customers report that simply explaining to others how NJOY works usually creates acceptance for using the product.

NJOY products are intended for use by persons of legal smoking age, not by nonsmokers or by children, women who are pregnant or breastfeeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma. Consult a physician if you experience nicotine misuse symptoms such as nausea, vomiting, dizziness, diarrhea, weakness and rapid heartbeat. If you smoke tobacco products, you are encouraged to stop. NJOY products are not a smoking cessation product and have not been tested as such. Please keep NJOY products out of the reach of children and pets; ingestion of certain pieces can present a choking hazard, and ingestion of the non-vaporized concentrated ingredients in the cartridges can be poisonous. This product and the statements made within have not been evaluated by the US Food and Drug Administration or any international health organization unless otherwise noted in NJOY’s materials. These statements and NJOY products are not intended to diagnose, treat, cure, or prevent any condition, disorder, disease or physical or mental conditions and should not be used as a substitute for your own physician’s advice. NJOY is manufactured to NJOY (USA) supplier standards, distributed globally, and made in China. Warnings: Nicotine is addictive and habit forming; very toxic by inhalation, in contact with the skin and if swallowed; danger of serious damage to health by prolonged exposure if swallowed; irritating to eyes and skin; may cause sensitization by skin contact; may cause harm to the unborn child; vapors may cause drowsiness or dizziness; very toxic to aquatic organisms, may cause long-term adverse effects in the aquatic environment; after contact with skin, wash immediately with plenty of water and seek medical advice; in case of accident or if you feel unwell, seek medical advice (show the label where possible): this material and its container must be disposed of in a safe way; use appropriate containment to avoid environmental contamination. Warning for California residences regarding Proposition 65: This product contains nicotine, a chemical known to the State of California to cause birth defects or other reproductive harm.

Is there a limited warranty?

Subject to the conditions and limitations set forth on www.NJOY.com and the Warranty Card included in most NJOY Starter Kit, NJOY products are guaranteed against defects in workmanship and materials, if purchased from NJOY or an authorized NJOY dealer, for a period of 12 months from the date of purchase. If the NPRO fails to operate satisfactorily, return to:

For USA, Mexico and Canada

NJOY

15455 N. Greenway-Hayden Loop Rd. Suite C-15

Scottsdale, Arizona 85260 USA

For Europe, Asia, Middle East, Australia, and other countries:

NJOY

c/o Micro Tech

Unit 2, Worth Enterprise Park

Valley Road

Keighley

West Yorkshire

BD21 4LZ

Remember to pack the unit securely and obtain appropriate shipping insurance. Include a full description of the defect or particulars of the claim, along with your return address, telephone number, and legible proof of purchase. The place of purchase, manufacturer or importer is not responsible for damage or loss incurred as a result of postal handling or damage caused during transit. Whenever possible send only the component in question, not the NPRO Starter Kit as a whole.

Most people who smoke, smoke because they enjoy the tactile, emotional and physical sensations. NJOY provides pleasures similar to those commonly associated with traditional smoking. The leading reasons people use NJOY include:

• Freedom to smoke anywhere
• Social inclusion versus isolation
• No first or second hand smoke
• Virtually odorless
• Non-flammable, convenient
• “Tobacco-like” taste and new flavors
• Lower cost than traditional smoking

NJOY products are not a smoking cessation product and have not been tested as such. NJOY electronic cigarettes are alternative products that offers the freedom, depending on your location where its use may not be prohibited by statutes or ordinances that otherwise prohibit smoking, social inclusion versus isolation, no first or second hand smoke, virtually odor-free smoking, non-flammability, no tar, convenience, and lower cost than traditional smoking.

	SAVINGS CALCULATOR
	# of Current Packs Smoked Per Day: 1 2 3 4 What You Pay Currently Per Pack $4.00 $4.25 $4.50 $4.75 $5.00 $5.25 $5.5 $5.75 $6.00 % of Current Smoking replaced by NJOY: 25% 50% 75% 100% Estimated First Year Savings Using NJOY Estimated Five-Year Savings Using NJOY

With ever-increasing taxes and price hikes on tobacco products, NJOY can save you money and is more affordable than traditional tobacco smoking.

If you average smoking one pack of tobacco cigarettes per day, at an average cost of $6 per pack, you would spend $2,190 per year.

Using the NCIG or NPRO at a similar rate would cost you approximately $1,050 per year, a savings of more than $1,000.

In fact, if you used NJOY as a smoking alternative product to tobacco smoking, by your 23rd day of using NCIG or NPRO, you would start ringing up the savings. Depending on what State and/or Country you live, the savings could have rang up sooner!

NJOY is very easy to use. In general, the only maintenance required is charging and replacing batteries, as well as inserting fresh cartridges. Here are other NJOY maintenance tips:

Internally controlled by a micro-computer program, the NPRO and NCIG have an automatic cleaning function. When the user has inhaled for 1,500 times, the indicator light will shine continuously for 15-20 seconds while the product begins an automatic cleaning process. This process will not affect the use of the product.

When removing the NPRO cartridge, grasp the cartidge toward the tip, twist and pull off. Should you experience difficulity in removing the NPRO cartridge, apply a small amount of petroleum jelly or lip balm to the shaft of the vaporizer.

Keep NJOY away from extreme high and low temperature environments while in use or storage.

Keep NJOY out of reach of children.

Protect the NJOY products from contacting metal articles in your pocket, wallet or other bags. The conductors can bring about a short circuit, heating or damages to the battery and atomizer component.

Keep NJOY away from cell phones as the magnetic signal to and from the phone can damage the operating system of the product.

CARTRIDGE NEEDS CALCULATOR
# of Current Packs Smoked Per Day: 1 2 3 4
% of Current Smoking replaced by Njoy: 25% 50% 75% 100%
Estimated # of Cartridges Needed Per Month:

NJOY cigar and cigarette cartridges comes are available in a variety of strengths and flavors, with plans to include a line of specialty flavors patterned after tobacco brands, as well as more flavors consumers enjoy.
NJOY Cigar Cartridges - Strengths and Flavors:
High....... 18mg nicotine. Flavors: 'Regular Tobacco & Menthol
Medium.. 12mg nicotine. Flavors: 'Regular Tobacco & Menthol
Low......... 6mg nicotine. Flavors: 'Regular Tobacco & Menthol
Zero........ 0mg nicotine. Flavors: 'Regular Tobacco & Menthol


NJOY Cigarette Cartridges - Strengths and Flavors:
High....... 18mg nicotine. Flavors: 'Regular Tobacco & Menthol, Apple, Strawberry, Vanilla
Medium.. 12mg nicotine. Flavors: 'Regular Tobacco & Menthol, Apple, Strawberry, Vanilla
Low......... 6mg nicotine. Flavors: 'Regular Tobacco & Menthol, Apple, Strawberry, Vanilla
Zero........ 0mg nicotine. Flavors: 'Regular Tobacco & Menthol, Apple, Strawberry, Vanilla


NJOY NPRO Cartridges - Strengths and Flavors:
High....... 18mg nicotine. Flavors: 'Regular Tobacco & Menthol, Apple, Strawberry, Vanilla
Medium.. 12mg nicotine. Flavors: 'Regular Tobacco & Menthol, Apple, Strawberry, Vanilla
Low......... 6mg nicotine. Flavors: 'Regular Tobacco & Menthol, Apple, Strawberry, Vanilla
Zero........ 0mg nicotine. Flavors: 'Regular Tobacco & Menthol, Apple, Strawberry, Vanilla

NJOY products are intended for use by persons of legal smoking age, not by nonsmokers or by children, women who are pregnant or breastfeeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma. Consult a physician if you experience nicotine misuse symptoms such as nausea, vomiting, dizziness, diarrhea, weakness and rapid heartbeat. If you smoke tobacco products, you are encouraged to stop. NJOY products are not a smoking cessation product and have not been tested as such. Please keep NJOY products out of the reach of children and pets; ingestion of certain pieces can present a choking hazard, and ingestion of the non-vaporized concentrated ingredients in the cartridges can be poisonous. This product and the statements made within have not been evaluated by the US Food and Drug Administration or any international health organization unless otherwise noted in NJOY’s materials. These statements and NJOY products are not intended to diagnose, treat, cure, or prevent any condition, disorder, disease or physical or mental conditions and should not be used as a substitute for your own physician’s advice. NJOY is manufactured to NJOY (USA) supplier standards, distributed globally, and made in China. Warnings: Nicotine is addictive and habit forming; very toxic by inhalation, in contact with the skin and if swallowed; danger of serious damage to health by prolonged exposure if swallowed; irritating to eyes and skin; may cause sensitization by skin contact; may cause harm to the unborn child; vapors may cause drowsiness or dizziness; very toxic to aquatic organisms, may cause long-term adverse effects in the aquatic environment; after contact with skin, wash immediately with plenty of water and seek medical advice; in case of accident or if you feel unwell, seek medical advice (show the label where possible): this material and its container must be disposed of in a safe way; use appropriate containment to avoid environmental contamination. Warning for California residences regarding Proposition 65: This product contains nicotine, a chemical known to the State of California to cause birth defects or other reproductive harm.

• When removing the NPRO cartridge, grasp the cartidge toward the tip, twist and pull off.
• Should you experience difficulity in removing the NPRO cartridge, apply a small amount of petroleum jelly or lip balm to the shaft of the vaporizer.
• Protect the NJOY device from contacting metal articles in your pocket, wallet or other bags. The conductors can bring about a short circuit, heating or damages to the battery and atomizer component.
• Keep NJOY away from extreme high and low temperature environments while in use or storage.